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Privacy Policy

Privacy Policy for PaintSpring.com

Updated on 5/31/2024

Your Agreement with Our Privacy Practices

We invite you to carefully review our Privacy Policy to understand how we collect, use, and protect your information. We've crafted these policies with your privacy and security in mind. By accessing and using our website, you acknowledge that you have read, understood, and agree to these terms.

If you have any reservations about our privacy practices, please feel free to contact us with your concerns. We're open to feedback and committed to addressing your questions. However, if you find that you cannot agree with our practices, it may be best to refrain from using our site, as your continued use of the site signifies your acceptance of these terms.

We believe in transparency and the empowerment of our users, and we hope that our policies reflect that ethos. Your trust and safety are paramount to us.


Your Privacy, Your Rules: Customize Your Browser for Enhanced Protection

We understand that web browsers offer private browsing modes to limit data collection, and we encourage you to explore your browser's settings for more information. Remember, different browsers provide varying levels of protection. Take control and browse with confidence, knowing we support your right to privacy every step of the way. 

Here are some additional tips for private browsing:

  • Familiarize yourself with your browser's privacy settings. Most offer various levels of protection, like blocking third-party cookies and disabling location tracking.
  • Consider using extensions or add-ons. Many tools specialize in blocking trackers and enhancing privacy while browsing.
  • Remember, private browsing isn't foolproof. While it may prevent your browser from storing certain data, other tracking methods might still exist.


Children's Privacy

We offer coloring materials tailored for adults seeking relaxation and creativity through art.

COPPA Compliance and Protecting Children's Privacy:

  • Consistent with COPPA's requirements, we do not knowingly collect personal information from children under the age of 13. We do not directly target children under 13 and are dedicated to providing quality educational resources in a privacy-conscious manner.
  • If we discover that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will take immediate steps to delete that information.

Parental Rights and Controls:

  • Parents have the right to review any personal information collected from their children and can request the deletion of such information or refuse further collection and use of their child's information.

Commitment to Ongoing Privacy and Security:

  • The protection of all users' privacy and security, especially children's, is a top priority. We continuously adapt our practices to uphold high standards of data protection and security.
  • We encourage parents, educators, and guardians to engage with and monitor their children's online activities to ensure a safe learning experience.

For more detailed information on our data practices or if you have specific concerns regarding children's privacy, please feel free to contact us.


Evolving Data Practices and Our Commitment

We understand that technology and data practices evolve rapidly. As technologies, regulations, and best practices surrounding data privacy continue to evolve, we may adapt our data collection, usage, and retention practices accordingly. We will endeavor to keep you informed of any significant changes through updates to this Privacy Policy posted on this website.


Voice Communication

We provide a telephone number for your convenience. While we may utilize third-party services to route and store voicemail messages, we are committed to protecting the privacy of your communications. Regardless of the delivery mechanism, all voicemail messages received are treated with confidentiality and security in mind.

  • Voicemail Retention: We retain voicemail messages for 24 months from the date they were received. It allows us to effectively respond to your inquiries and concerns while safeguarding your sensitive information.
  • Your Options: You can choose not to leave a voicemail message and instead contact us through alternative channels on our website, such as the email addresses or contact form on our contact page.
  • Legal Basis for Processing: Any processing of your voicemail messages is primarily conducted for the legitimate purpose of providing you with efficient support and improving our services.
  • Confidentiality and Security: We prioritize your privacy and security when handling all voice communications in accordance with our overall data protection practices.
  • Your Rights: As a user, you have the right to request the deletion of your voicemail communications with us. We understand and respect this right and invite you to contact us using the contact details provided in this policy to make such a request. While we are committed to accommodating your request wherever possible, please note that legal or operational constraints may prevent us from completely deleting all traces of your communication in certain circumstances.


Email Communications and Contact Form Data

Contact via Email:

When you reach out to us via email, we collect not only the information you actively provide in your message but also certain incidental data that accompanies digital communications. This may include:

  • Email Address and Content: As before, we collect your email address and any other information you choose to include in your message.
  • Ancillary Data: In addition to the content of your email, we may receive certain technical information, such as the IP address from which the email was sent, the email client used, referring URL, timestamp, and potentially the geographic location inferred from your IP address. This information is typically part of standard email communication protocols.
  • Usage for Response and Analysis: The information we collect through our email is primarily used to respond to your inquiries quickly and effectively. Additionally, we analyze ancillary data such as IP addresses and browser types for internal purposes, which helps us understand our user demographics and contributes to enhancing the security and user experience of our website. Your feedback is invaluable to us, and we actively use it to improve our services and website. Moreover, we may provide newsletters, updates, and marketing communications to keep you informed and engaged with our latest offerings.
  • Retention for Service Quality and Records: Your email communications, including all accompanying information, may be retained indefinitely. This retention helps us ensure quality service, maintain proper communication records, and enhance our user support system.
  • Your Rights: As a user, you have the right to request the deletion of your email communications with us. We understand and respect this right and invite you to contact us using the contact details provided in this policy to make such a request. While we are committed to accommodating your request wherever possible, please note that legal or operational constraints may prevent us from completely deleting all traces of your communication in certain circumstances.


Contact Form on Our Website:

Our website may add a contact form, which would be another avenue for you to reach out to us. If we do add a contact form, the following rules would apply. When you submit a query or request through our contact form, you may be required to provide personal information such as your name, email address, and the nature of your inquiry.

  • Email Address and Content: Just like with email communications, we collect your email address and any other details you provide through the contact form.
  • Ancillary Data: When you use our contact form, we may also collect technical information, similar to email communications. This may include the IP address of your device, browser type, referring URL, timestamp, and potentially your geographic location.
  • Purpose and Analysis: The information we collect through our contact form is primarily used to respond to your inquiries quickly and effectively. Additionally, we analyze ancillary data such as IP addresses and browser types for internal purposes, which helps us understand our user demographics and contributes to enhancing the security and user experience of our website. Your feedback is invaluable to us, and we actively use it to improve our services and website. Moreover, we may provide newsletters, updates, and marketing communications to keep you informed and engaged with our latest offerings.
  • Retention: Information submitted through the contact form is retained indefinitely to ensure high-quality service and comprehensive record-keeping.
  • Your Rights: As a user, you have the right to request the deletion of your contact form communications with us. We understand and respect this right and invite you to contact us using the contact details provided in this policy to make such a request. While we are committed to accommodating your request wherever possible, please note that legal or operational constraints may prevent us from completely deleting all traces of your communication in certain circumstances.


Purchases, Downloads, and Payment Processing

In order to streamline purchases and downloads on our site, we partner with third-party platforms, currently including Gumroad. These platforms are responsible for securely handling all aspects of transactions and payments.

  • Secure Transaction Management: Our chosen platform(s) manage all transaction processing, ensuring your payment details are handled securely. We do not store any payment information on our systems.
  • Communications Related to Purchases: We utilize these platforms not only for transactions but also for sending communications such as receipts, invoices, newsletters, and product updates.
  • Data Storage and Access: Our third-party provider(s) maintain records of customer transactions and downloads. While some customer data may be accessible to us, it is primarily managed and stored by the provider. You can contact us or the respective platform directly for details about your data.
  • Collaborations with Payment Services: To offer a variety of payment options, our platform partners with services like Stripe, credit card companies, PayPal, etc. This ensures flexibility and security in your payment choices.

For detailed information on how our current provider, Gumroad, manages your data, please review their privacy policy: Gumroad Privacy Policy.


Mailing List

  • Mailing List Subscription and Management: When you provide your email address when making a purchase or through our website, it may be added to our mailing list, which is managed through a third-party service, currently Gumroad. We use this list for sending occasional emails, newsletters, and relevant updates.
  • Flexible Subscription Options: You can unsubscribe from our communications at any time. This can be done through the unsubscribe link in an email, by managing your settings on the service provider's platform, or by reaching out to us directly for assistance.

These practices are subject to change based on our evolving needs and the introduction of new technologies or service providers. We are committed to maintaining transparency and keeping you informed of any significant changes that may affect how we handle purchases, downloads, and email communications.


Understanding the Third-Party Ads You See on Our Site

We partner with third-party advertising providers, including Google Adsense, to display advertisements on our website. These providers may use technologies such as cookies and web beacons to collect information about your browsing activity on our website and across other websites to personalize the ads you see. You may be able to control how these providers use your information through their respective privacy settings and opt-out mechanisms. For example, you can manage your Google Ad preferences through Google's Ads Settings (link: https://adssettings.google.com/).


Website Analytics and Improving Your Experience

We use website analytics tools, including Google Analytics, to help us understand how visitors use our website. These tools collect information about website usage, such as page views, browser information, and device information, to help us improve our website and user experience. These tools may use technologies such as cookies and web beacons to collect this information. You can opt out of Google Analytics tracking by using browser settings or downloading the Google Analytics opt-out browser add-on (link: https://tools.google.com/dlpage/gaoptout).


Third-Party Links and Services

Our website may contain links to external websites, services, and applications that are operated by third parties. These links are provided for your convenience and to enhance your user experience. However, it's important to note:

  • Independence of Third-Party Sites: These third-party sites are independent of our website and are not under our control. We do not endorse, nor are we responsible for, the content, privacy policies, or practices of any third-party sites.
  • Privacy and Security Practices: The privacy and security practices of these external sites may differ significantly from ours. We encourage you to review the privacy policies and terms of use of any third-party sites you visit.
  • No Shared Liability: We do not accept any liability or responsibility for the privacy practices, content, or function of these external websites.
  • Changes and Updates: The third-party sites we link to might undergo changes over time. While we aim to keep our links updated, the dynamic nature of the Internet means that we cannot guarantee the ongoing relevance or accuracy of these external links.

Remember, when you click on links that take you to external websites, you are leaving our website and are subject to the terms and policies of the destination site. Your interactions with any third-party websites or services, including payment and delivery of goods or services, are solely between you and the third party.

We strive to maintain a high standard of links to ensure they are relevant and valuable to our users. However, we are always evolving and adapting to new digital landscapes, and this may be reflected in the nature of the third-party links we provide.


Collaboration with External Service Providers

In our pursuit to offer a comprehensive and efficient user experience, we engage with a variety of external service providers. These collaborations span a wide range of functions, including but not limited to, web hosting, communication management, digital content distribution, data analysis, and more.

  • Scope of Data Sharing: We share information with these providers so that they can perform their respective functions. Our goal is to leverage their expertise while safeguarding your personal data.
  • Diverse Service Range: The spectrum of services we utilize from third parties is broad, reflecting the diverse needs of our digital operations. This diversity ensures that we can adapt to changing technological landscapes and user requirements.
  • Commitment to Privacy: We choose service providers that generally align with our privacy and security values, focusing on the confidentiality and security of the personal information they handle.
  • Dynamic Partnerships: Our partnerships with external providers are subject to change and evolve with our business needs. We are committed to staying current with technological advancements and user expectations, which may lead to changes in our service providers.
  • Policy Updates and User Notification: We recognize the importance of keeping you informed. Should our engagement with third-party services change in a way that affects how we handle your data, we will update our Privacy Policy and make reasonable efforts to notify you of these changes.


Note on Specific Third-Party Partners

Our Privacy Policy outlines the types of third-party services we engage with rather than enumerating each specific partner. This approach grants us the flexibility to adapt our partnerships as needed without compromising our commitment to privacy and security standards. While we may not list each provider, rest assured that we care about them. We encourage you to regularly review our policy for updates on our use of third-party services. It's also important to note that each of these third-party service providers has its own set of privacy policies and practices.


Requests for Deletion of Personal Information

We respect your right to control your personal information. You may request the deletion of your personal data that we have collected. To ensure the security and privacy of your data, we adhere to the following principles when processing such requests:

  • Verification of Requests: Each request for deletion must be verifiable. This means we will take reasonable steps to confirm your identity before proceeding. This verification process is crucial to protect your information and ensure it is not improperly altered or deleted.
  • Frequency of Requests: You may make a verifiable request for access to your data or for data portability up to twice within a 12-month period. This limitation helps us manage these requests efficiently while prioritizing data accuracy and security.
  • Details in Requests: To help us effectively address your request, please provide sufficient information that allows us to reasonably verify your identity (or confirm that you are an authorized representative) and understand the specifics of your request.
  • Adaptability to Changes: Our procedures for handling data deletion requests may evolve over time, reflecting changes in technology, legal requirements, and our own operational practices. We are committed to maintaining an approach that respects your privacy rights while adapting to these changes.
  • Response to Requests: Upon receiving a verifiable request, we will promptly assess it and respond within the legally required timeframe. Our response will detail any actions taken or provide an explanation if we are unable to comply with the request.

Please note that there may be legal or operational reasons that prevent us from immediately deleting all of your data. In such cases, we will communicate these reasons to you.

For more information on how to submit a request for deletion and our verification process, please refer to the designated section of our website or contact us directly.


Disclosure of Personal Data and Third-Party Sharing

In operating our business and providing our services, we may need to disclose your personal data under various circumstances, always with a commitment to protecting your privacy:

  • Service Providers and Partners: We share data with third-party service providers and partners who assist in our business operations, such as fraud investigations, bill collection, affiliate programs, and customer support. These entities are supposed to protect the data and use it only for the services they provide on our behalf.
  • Payment Processing: For financial transactions on this website, we primarily use Gumroad, ensuring that your payment details are processed securely. Their Privacy Policy governs Gumroad's use of personal information.
  • Legal Compliance and Enforcement: We may disclose data in response to legal requirements, to enforce our policies, or to protect anyone's rights, property, or safety. This includes responding to court orders, subpoenas, or other legal processes.
  • Subsidiaries and Business Transfers: Our subsidiaries and affiliates may access personal data for purposes consistent with this Privacy Policy. In case of a business transaction like a merger or acquisition or in events such as insolvency or bankruptcy, personal data may be transferred as a business asset while ensuring adherence to this Privacy Policy.
  • Professional Advisors: Data may be shared with professional advisors like lawyers, bankers, auditors, and insurers as necessary for the professional services they provide to us.
  • Law Enforcement and Safety: In response to verified requests relating to criminal investigations or alleged illegal activities, we may disclose information to law enforcement, governmental agencies, or authorized third parties.
  • User-Directed Sharing: When you explicitly direct us to share your data or consent to share as part of using a specific service, we may disclose your information to designated third parties.
  • Fraud Prevention and Risk Reduction: We may exchange information with other companies and organizations for fraud protection and credit risk reduction.

We are committed to handling your data responsibly and in accordance with this Privacy Policy and applicable laws.


Use of Personal Data for Testimonials and Reviews

In our marketing and promotional materials, we may use customer testimonials and reviews. This may include any form of your name or identifier, including titles, full names, first names, middle names, last names, surnames, preferred names, nicknames, initials, aliases, or pseudonyms. This applies to reviews and comments provided directly on our website, as well as on other platforms where our content is discussed. We may also use reviews from this site on our other websites. Here's our approach to using this information:

  • Customer Reviews: When you provide a review or testimonial, we may use any form of your name or identifier, including titles, full names, first names, middle names, last names, surnames, preferred names, nicknames, initials, aliases, or pseudonyms along with your review in our marketing materials, website, or social media channels. This includes reviews and comments from other websites and platforms where our content is mentioned. We may also use reviews from this site on our other websites. This helps other customers understand and anticipate their experience with our products or services.
  • Opting Out: If you see your review but later decide you do not want us to use it, you can contact us at any time to remove it. We will make reasonable efforts to remove your review and identifying information from our marketing materials, if possible.

By sharing your reviews and experiences, you help us improve our offerings and provide valuable insights to other users. We appreciate your contributions and are dedicated to using your feedback responsibly and respectfully.


Engagement on Third-Party Platforms

We actively maintain a presence on various third-party platforms to connect with our customers and promote and sell our products. When you interact with our company's pages on these platforms:

  • Third-Party Privacy Policies Apply: Your interactions on these third-party platforms are governed by the privacy policies of the respective platforms. We encourage you to review these policies to understand how these sites handle your personal data.
  • Continuously Evolving Platforms: The digital landscape is ever-changing, and so are the platforms we use. While we want to keep our presence on these platforms current and engaging, the specific platforms we use may change over time as we adapt to new technologies and social media trends.
  • Our Commitment to Privacy: Although these platforms have their own privacy practices, we remain dedicated to protecting your privacy on our end. We recommend you exercise caution in your interactions and the information you share on such platforms.

Remember, while we engage with these platforms to enhance our service and outreach, your privacy and security on these third-party platforms fall under their specific privacy policies and terms of use.


International Transfer of Information

In our commitment to providing services, we acknowledge that our operations may involve the transfer and access of personal data across international borders. This section outlines our approach to such international data transfers:

  • International Operations: As part of our international operations, personal data collected may be transferred to, stored in, and processed in various countries, including the United States, Japan, and other locations where we have a presence or engage service providers.
  • Uniform Privacy Standards: Regardless of where your data is transferred, we are committed to protecting it with a consistent level of data protection as outlined in this Privacy Policy.
  • Adapting to Changes: The landscape of international data transfer is subject to changes and technological advancements. We are dedicated to adapting our practices accordingly to ensure the ongoing protection of your data.
  • Data Transfer: If your data is transferred internationally, we take appropriate steps to ensure that it remains protected in line with the commitments made in this Privacy Policy.

Your continued use of our services indicates your acknowledgment and consent to the transfer of your data as described in this policy.


Data Security and Limitations

We employ a range of security technologies and measures designed to protect your Personal Data from unauthorized access, use, or disclosure. These include advanced encryption, secure server environments, and rigorous compliance procedures. However, it's important to recognize the inherent limitations of data transmission and storage on the Internet. Despite our best efforts, no security system is impervious. Unauthorized interception of transmissions or private communications and potential misuse of Personal Data by third parties or other Users can occur. As such, while we strive to protect your Personal Data, we cannot guarantee its absolute security. We encourage you to exercise caution and good judgment in sharing information online. Remember that maintaining the privacy of your data also depends on you safeguarding your account credentials and other personal information.


Updates to Our Privacy Policy

Our Privacy Policy may evolve over time to reflect changes in our practices, services, or legal requirements. To stay informed about how we protect your personal information, we recommend reviewing this policy periodically.

  • Notification of Changes: If we make significant updates to our Privacy Policy, we'll ensure you're informed by updating the policy's date.
  • Effective Date of Changes: Any modifications to this Privacy Policy will become effective once they are posted on our website or as indicated at the time of posting. This allows you to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
  • Your Acceptance of Changes: By continuing to use our website and services after these changes are posted, you agree to the revised policy. We value your trust in us and are committed to keeping you informed about how we handle your personal information.

Please note that our amended Privacy Policy will apply to all past and current users and will replace any prior policies that are inconsistent.


Contact Us

If you have any questions, concerns, or comments regarding our Privacy Policy or your personal data, we welcome you to reach out to us. For all inquiries, please visit our Contact Page, where you will find information on how to get in touch with us, including our email address.

We are committed to addressing your concerns and clarifying any aspects of our Privacy Policy. Your feedback and questions are invaluable in helping us maintain transparency and trust in our privacy practices.

To contact us, please visit: https://paintspring.com/contact/